VitalbodybalancePrivacy Policy
Vitalbodybalance handles personal information with care, complying with the UK General Data Protection Regulation and the Data Protection Act 2018. This notice explains how we collect and hold your details.
Data Controller
The data controller is Vitalbodybalance, located at 14 St Andrews Street, Norwich, NR2 4AE, United Kingdom. For data inquiries, you can reach our workshop manager by post or via our website contact form.
Legal framework
All personal records are handled strictly pursuant to UK GDPR and the Data Protection Act 2018 as well as applicable statutory standards in United Kingdom. Should discrepancies occur between these terms and statutory enactments, the statute governs.
Data Collected Through the Request Form and by Phone
When you submit an inquiry or call us, we collect your name, telephone number, email address, postal address for on-site services, details of the furniture item, and any photographs submitted for diagnosis. We do not gather financial card numbers or sensitive personal categories.
Purposes and Legal Basis
We process your information solely to assess restoration requirements, prepare and issue price quotations, arrange collection or on-site visits, and fulfill our contractual service obligations. The lawful basis for this processing is performance of a contract or taking preliminary steps at your request.
Storage Period
Contact and quotation data are kept for twelve months if work is not commissioned. For completed restoration projects, invoices, timber repair records, and contact details are retained for seven years to comply with statutory UK accounting and tax obligations, after which they are securely deleted.
Sharing with Staff and Subcontractors
Your information is accessible only to our workshop staff and delivery personnel directly involved in completing your furniture project. We do not sell, rent, or distribute client contact records to third-party marketing networks or external commercial entities.
Your Rights and How to Exercise Them
Under UK data protection law, you have the right to request access to the personal data we hold about you, request rectification of inaccurate records, or request deletion where retention is no longer legally mandated. To exercise these rights, submit a written request to our St Andrews Street address in Norwich.
Questions about this policy
Reach [email protected] or telephone +44 1603 866 806 during Mon-Thu 09:30-18:30, Fri 09:30-16:30, Sat 09:30-14:45. We process all inquiries within one business day.
- Merchant
- Vitalbodybalance Ltd.
- Registered address
- 14 St Andrews Street, Norwich, NR2 4AE, United Kingdom
- [email protected]
- Phone
- +44 1603 866 806
- Working hours
- Mon-Thu 09:30-18:30, Fri 09:30-16:30, Sat 09:30-14:45
- Registration
- Company No. 08334272